BNBIFY Website Terms & Booking Terms
Last updated: September 2026
By using the BNBIFY website, submitting an enquiry or making a direct reservation, you agree to these Website Terms & Booking Terms.
Where a reservation is made through Airbnb, Booking.com, Vrbo or another booking platform, the applicable platform terms and reservation conditions also apply.
1. Website information
BNBIFY takes reasonable care to ensure that accommodation descriptions, photographs, facilities, pricing and other information displayed on the website are accurate.
However, minor changes may occur from time to time due to maintenance, building requirements, replacement of furnishings or circumstances outside our control.
2. Direct bookings
A reservation is confirmed once the required payment has been successfully processed and confirmation has been issued by BNBIFY or our booking system.
Guests must provide accurate booking and contact information.
The person making the reservation must be legally capable of entering into the booking agreement and is responsible for guests associated with the reservation.
3. Payment terms – direct bookings
For direct reservations made through the BNBIFY website:
- 30% of the reservation total is payable at the time of booking
- The remaining 70% is due 14 days before arrival
Failure to pay the outstanding balance when due may result in action being taken regarding the reservation in accordance with the booking terms and applicable law.
4. Cancellation policy – direct bookings
For direct BNBIFY reservations:
- 100% of paid prepayments are refundable when cancelled 14 days or more before arrival
- 50% of paid prepayments are refundable when cancelled 7 to 13 days before arrival
- No refund applies where cancellation occurs less than 7 days before arrival
Refunds may take additional time to appear depending on the guest's financial institution or payment provider.
5. Security pre-authorisation – direct bookings
For applicable direct bookings, an AUD $500 security pre-authorisation will be placed on the guest's payment card approximately 1 day before arrival.
Where no claim is required, the pre-authorisation will normally be voided approximately 5 days after departure, subject to card issuer and banking processing times.
The security pre-authorisation may be applied towards reasonable costs arising from matters including:
- Guest-caused damage
- Excessive cleaning
- Smoking or vaping
- Lost or damaged keys, fobs or access devices
- Missing property
- Building or Owners Corporation charges resulting from guest actions
- Fire alarm or emergency-service charges resulting from guest actions, negligence or breach of the House Rules
The AUD $500 pre-authorisation does not limit the guest's responsibility for actual costs exceeding this amount where recovery is permitted by applicable law.
6. Rental Agreement & House Rules
All guests must comply with the BNBIFY Rental Agreement & House Rules applicable to their reservation.
These include important requirements relating to:
- Registered guests and occupancy
- No parties or events
- Quiet hours
- No smoking or vaping
- No pets unless specifically approved
- Building rules
- Fire safety
- Check-in and check-out
- Keys and access devices
- Damage and additional costs
The Rental Agreement forms part of the direct booking terms.
7. Fire safety
Guests must not open the apartment entry/front door to release cooking smoke, steam or cooking odours into the building hallway or common areas.
Guests must use the kitchen rangehood/exhaust fan when cooking and must not cover, disconnect, disable or interfere with smoke alarms, sprinklers or other fire-safety equipment.
Guests may be responsible for actual charges arising from a fire alarm, emergency-service attendance or building charge caused by their actions, negligence or breach of the House Rules, where permitted by applicable law.
8. Check-in and check-out
Unless otherwise agreed:
Check-in: from 3:00pm
Check-out: by 10:00am
Early check-in or late check-out is subject to availability and prior approval.
9. Pricing
Accommodation prices may vary according to:
- Dates
- Length of stay
- Availability
- Demand
- Events
- Seasonal conditions
- Promotions
The total applicable to your booking will be displayed before confirmation.
Additional fees or charges may apply where disclosed during the booking process or permitted under the Rental Agreement.
10. Booking platforms
Reservations made through Airbnb, Booking.com, Vrbo or another third-party booking platform are also subject to that platform's:
- Payment conditions
- Cancellation policy
- Refund rules
- Damage or security arrangements
- Dispute-resolution procedures
Where mandatory platform rules conflict with these terms, the applicable platform rules and applicable law will prevail.
11. Building facilities
Access to facilities such as the pool, spa, sauna, gym, lifts or other shared building amenities may occasionally be restricted due to maintenance, safety requirements, Owners Corporation decisions or circumstances outside BNBIFY's control.
BNBIFY cannot guarantee continuous availability of shared building facilities.
12. Guest responsibility
Guests are responsible for taking reasonable care of the accommodation and complying with the Rental Agreement, House Rules and applicable building requirements.
The booking guest is responsible for the conduct of accompanying guests and visitors.
13. Website availability
We do not guarantee that the BNBIFY website will always be available without interruption or technical error.
We may update, modify or temporarily suspend parts of the website where reasonably necessary.
14. Intellectual property
Unless otherwise stated, website content, branding, photographs, text and design belonging to BNBIFY must not be reproduced or commercially used without permission.
15. Liability
Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded under Australian law.
To the extent permitted by law, BNBIFY is not responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.
16. Privacy
Use of personal information is governed by the BNBIFY Privacy Policy.
Use of cookies and similar technologies is explained in the BNBIFY Cookie Policy.
17. Changes to these terms
BNBIFY may update these Website Terms from time to time.
The terms applicable to a confirmed reservation will generally be those provided or agreed in connection with that reservation, subject to applicable law.
18. Contact
BNBIFY
Email: [email protected]
Phone: +61 409 012 605
Melbourne, Victoria, Australia