BNBIFY Privacy Policy
Last updated: September 2026
BNBIFY respects your privacy and is committed to protecting the personal information you provide when using our website, making an enquiry or booking accommodation with us.
Information we may collect
We may collect information including:
- Your name
- Email address
- Telephone number
- Billing and payment information
- Booking dates and accommodation details
- Number and names of guests
- Messages and enquiries you send to us
- Information reasonably required to manage your reservation or stay
- Technical information relating to your use of our website, such as device, browser and website usage information
How we use your information
We may use your personal information to:
- Respond to enquiries
- Process and manage reservations
- Take and manage payments
- Communicate check-in, check-out and property information
- Provide customer support during your stay
- Manage security deposits or pre-authorisations
- Handle damage, incident or insurance matters
- Comply with building, legal, regulatory or safety requirements
- Improve our website and guest experience
- Prevent fraud, misuse or unauthorised bookings
Payments
Payments for direct bookings may be processed through third-party payment providers, including payment services integrated with our booking platform.
BNBIFY does not generally store complete credit or debit card details on its own systems.
Booking and technology providers
BNBIFY uses third-party providers to operate its accommodation and booking services. These may include:
- Lodgify for website, reservation and property-management services
- Payment-processing providers such as Stripe
- Airbnb, Booking.com and Vrbo where reservations are made through those platforms
- Website security, analytics, email and technology service providers
These providers may process personal information according to their own privacy policies and terms.
Sharing personal information
We do not sell your personal information.
We may disclose information where reasonably necessary to:
- Service providers supporting your booking or stay
- Building or property management
- Contractors attending the property
- Insurers or claims administrators
- Emergency services
- Government, regulatory or law-enforcement authorities where required by law
- Booking platforms through which your reservation was made
We only seek to disclose information that is reasonably necessary for the relevant purpose.
Cookies and website technology
Our website may use cookies and similar technologies for essential website functions, booking functionality, security, preferences and analytics.
Please see our Cookie Policy for further information.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored by BNBIFY or by service providers operating systems on our behalf, including providers located outside Australia.
How long we keep information
We retain personal information only for as long as reasonably necessary for booking administration, accounting, legal, insurance, dispute-resolution and operational purposes.
Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate.
Third-party websites
Our website may contain links to third-party websites. BNBIFY is not responsible for the privacy practices or content of those websites.
Contact us
For privacy enquiries, please contact:
BNBIFY
Email: [email protected]
Phone: +61 409 012 605
Melbourne, Victoria, Australia
Where applicable, BNBIFY will handle personal information in accordance with applicable Australian privacy laws.